Return & Refund Policy

At Silzra, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below carefully.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories, parts, manuals, and documentation (if applicable).
• Be accompanied by proof of purchase or order confirmation.

Silzra reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are generally not eligible for return:

• Final sale or clearance items.
• Gift cards.
• Customized or personalized products.
• Items damaged due to misuse, negligence, or improper handling by the customer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A detailed description of the issue.
• Clear photographs of the product and packaging.

Upon review, we may offer a replacement, exchange, store credit, or refund, as appropriate.

How to Initiate a Return

To start a return:

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Follow the return instructions provided by our team.
4. Ship the item to the return address provided by customer support.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item is defective.
• The wrong product was received due to our error.

Original shipping charges are non-refundable unless otherwise required by applicable law.

For your protection, we recommend using a trackable shipping service when returning products.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 2 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

Exchanges

We may offer exchanges for eligible items, subject to product availability.

If you wish to exchange a product, please contact our customer support team for assistance.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Silzra

Website: https://silzra.shop/

Contact Page: https://silzra.shop/contact-us/

Email: support@silzra.com

Phone: +1 602 421 1110

Address: 711 S Central Ave, Phoenix, AZ 85004, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.